Our Customer Satisfaction Policy
As Duyar, the main purpose of our customer satisfaction system is; "Increasing Customer Satisfaction".
To do so, We are committed;
• To enable our customers to easily convey their complaints, requests and expectations,
• Transparent evaluation of requests; to integrate the permanent improvements we have achieved into our systems and processes,
• Ensuring that customer satisfaction is increased by communicating the developments and results of their requests as soon as possible,
• To ensure that our Customer Satisfaction Policy is explained to all employees of our company, adopted, embraced and maintained,
• To use all the resources we have to meet customer demands and to transform these demands into "customer satisfaction" with our experience and customer-oriented service,
• To ensuring that legal and regulatory requirements are complied with while establishing the policy and objectives of the process of handling requests.